FAQ
1) What is the difference between powder coat and Line-X?
LINE-X is a tough, durable textured coating that are guaranteed to protect from the harshest elements. Often used as a truck bed liner, but also used on a wide variety of Military applications and All terrain vehicles for maximum protection. It starts off with a glossy finish but will take on a matte finish over time.
2) Does it fit my bike?
Our baskets are tailored to each bike. Please check carefully before placing an order. We hope to eventually make a basket for the other bikes such as the S1 and the Z1 model. It's on our To-do list.
3) Where do you manufacture your baskets?
Our baskets are designed and made in California, USA. In fact, even our hardware used to install the baskets are sourced here in the USA.
4) What is the return Policy?
Only unused baskets can be retuned. You have 15 days from the time you receive your basket to make a return. You are responsible for the cost of shipping both ways.
5) What is your Warranty?
Our baskets carry a 1 YEAR MANUFACTURER DEFECT WARRANTY. In an event of an issue, please email us your order number and any corresponding photos to info@irvlabs.com
6) Do you ship internationally?
Yes we do, in the event that we do not ship to your country, please send as an email so we can assist you. We ship all our baskets thru a variety of shipping carriers and we ship DDU (Delivery Duties Unpaid) You are responsible for any unpaid taxes, VAT, custom chargers etc. upon receipt of the package.
If you order two or more baskets and you are outside the United States, there will be additional shippings cost that will be invoiced before the order can be processed.
Please feel free to contact us for bulk orders to save on shipping cost. We can work with you before placing an order. Thank you for understanding.
7) Where can I get installation instructions online? I have misplaced mine.
Our instructions are actually printed directly on the shipping box, inside the flap. In any case you may have tossed the shipping box already and need instructions, please click on this link: